Business Communication

Barriers to Communication

There are lots of communication barriers faced nowadays by all. many times the message intended by the sender isn’t understood by the receiver within the same terms and sense and thus communication breakdown occurs. the subsequent are the possible barriers to communication.

  1. Improper encoding – It refers to a lack of understanding on the part of the receiver, which results in confusion & misunderstanding because of the use of jargon, over-complicated or unfamiliar terms by the sender. The sender must consider the cognitive knowledge of the receiver. Hence, language, accent, or dialect employed by the sender must be known by the audience. Sometimes because of lack of designing communication might not be properly organized or composed, or is also transmitted through a wrongly chosen medium.
  2. Lack of coming up with – Sometimes because of lack of coming up with communication might not be properly organized or composed, or is also transmitted through a wrongly chosen medium.
  3. Bypassing – It refers to a misunderstanding resulting from missed meanings due to the utilization of abstract words & phrases on which both sender & receiver don’t agree.
  4. The frame of reference – The weakness of the receiver in viewing the sender within his own frame of reference may result in confusion & misunderstanding. the instant we interpret other’s points of view from our point of view, we allow our preconceived notions & prejudices to start out working for us. People often hear what they expect to listen to instead of what’s actually said & jump to an incorrect conclusion. Expectations and prejudices may lead us to false assumptions or stereotyping.
  5. Physical distractions – Physical distractions are the physical things that get into the way of communication. If the space, where the speech is being delivered, is either too hot or too cold, then the physical discomfort experienced by both the speaker & listener can cause a communication failure. Noise is additionally an enormous problem. aside from these, physical disabilities like a hearing problem or speech difficulty can even cause problems.
  6. Psychological & emotional interference – Communication could be a purposeful activity supported by rationality & reason & one must assure that one isn’t emotionally charged ( i.e. very excited, angry, or nervous ) before one takes part in a very communicative interaction. Over-arousal of emotions may adversely affect both encoding & decoding.
  7. Intercultural differences – The norms of social interactions vary greatly in numerous cultures, as do the way during which emotions are expressed. for instance, the concept of non-public space varies between cultures & between social settings. Our values are our personal guides to thought & behavior & exert a powerful influence on us. we must always be sensitive to cultural differences & take into consideration the values of our listeners & senders while communicating.
  8. Filtering – Filtering implies that a sender manipulates information in such a way that it’ll be seen more favorably by the receiver. as an example, a manager tells his boss what he feels his boss wants to listen to. within the process, he’s filtering information. The result of filtering is that the person at the highest perhaps never gets objective information.
  1. Loss of transmission – When messages expire from one person to a different in an exceedingly series of transmissions they’re likely to quieten down & less accurate. They get diluted within the way.
  2. Poor retention – While discussing the barriers, mention must even be fabricated from poor retention of data. Human memory being what it’s & depending upon one’s mental makeup, one might not always retain what he’s being told.
  3. Poor listening – It causes a major problem in communication. People like to talk, but few care to pay attention. This happens chiefly because we are much involved in our problems & in pampering our ego. If only we will rise above our ego, keep our eyes & ears open & empathize with others; we will become good listeners.

Overcoming Barriers to Communication

Communication barriers will be overcome by adopting the subsequent steps.

  1. Careful & considerate encoding – Communication to be effective must be clear & candid. The use of ambiguous words and jargon should be avoided also, knowledge, skills & abilities of the receiver should be taken into consideration.
  2. Reduction and elimination of noise levels – Noise is that the main communication barrier that must be overcome on a priority basis. it’s essential to spot the source of noise and so eliminate that source.
  3. Active Listening – there’s a difference between “listening” and “hearing”. Active listening means hearing with complete concentration. Active listening promotes healthy communication.
  4. Information overload should even be avoided by the speaker. The speaker must prioritize and so only send the message.
  5. Constructive Feedback – Communication is incomplete without feedback. But, feedback should be avoided. The contents of feedback could be negative, but it should be delivered in a very constructive way.
  6. Proper selection of media – The sender should select the medium of communication only after much consideration.
  7. Spirit – During communication one should make effective use of visual communication. He/she mustn’t show their emotions while communicating because the receiver might misinterpret the message being delivered. For example, if the conveyer of the message is in an exceedingly bad mood then the receiver might think that the knowledge being delivered isn’t good.
  8. Words, because the sender understands them are combined with the perceptions of these words by the receiver. Language represents only a part of the full. We fill within the rest with perceptions. Hence, it’s of utmost importance to participate in exceeding communication with clear perception & open-mindedness

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