KOT is an abbreviation for Kitchen Order Tickets. It is a note which is forwarded to the kitchen, billing division, and one copy is retained in the system for future reference. The KOT application primarily contains details related to the table number, items ordered, and its quantity. Having a restaurant KOT, which is automated, reduces the scope of manual mistakes, saves time, helps you to have real-time reporting of all the orders at your restaurant, and reduces monetary discrepancies. With so many positives, what is stopping you from having an automated restaurant KOT generation process at your restaurant?
KOT (Kitchen order Ticket) / Bill Control System
Control implies checking at every stage, enables food and drinks to be coordinated with the aim of presenting a correct bill to each guest without delay.
In a food and beverage operation, for any food item and non-alcoholic beverage item a kitchen order ticket or KOT has to be made by the F&B personnel and concerned item is provided by the kitchen to the F&B personnel only on presenting the KOT. KOT is the written proof that the guest has been served with the item he has ordered. KOT is a very important tool of the F&B control system. Any food item ordered by the guest is written on KOT. Similarly, all alcoholic beverages that have to be obtained from the bar are noted down on BOT or the bar order ticket and are presented to the barman and it is only then the barman will provide the waiter with the alcoholic beverage.
KOT and BOT are made in 1+3 i.e. one original and three carbon copies.
Let us break down the steps of how a traditional restaurant KOT generation process works.
- The waiter takes an order using carbon paper. Typically the traditional restaurant KOT contains three copies, in Red, Yellow, and White.
- The Red goes to the kitchen to process the food. The kitchen keeps this copy and ideally should send all the KOTs to the audit team after the day ends.
- The yellow copy remains with the waiter until the food is served. Once the food is served, this copy is sent to the billing counter. The cashier enters the KOT in the system.
- All these yellow KOTs are then sent to the audit department to create their jobs. But, somehow, this is a tedious task and often ignored and delayed for this very reason. Most of the time, the entire audit process is stopped. Moreover, if the audit functions exist, then the report comes after 15 days. The action is delayed. You cannot go to that customer and ask that you have forgotten to bill 2-3 items that were consumed by them.
- The white copy remains in the KOT application pad. Loads of such pads are created and sorted. Eventually, all those pads are sent to the recycle bin.
All of the above mentioned is a slow, manual process, with much scope for errors, and a little area for monitoring and tracking of the orders.
Importance Of Kot
KOT is the written proof of the day’s activities. It is full details of the items being sold on that particular date. Analysis of KOT can be done and records can be kept for future reference i.e. to prepare the budget for the same month next year. Plan out certain events to find out which item is the most selling and which is not. If needed the menu can be revised. The waiter’s performance can also be judged through the KOT. If he is performing well he can be appraised and if he is lacking he can be briefed about the proceedings.
TYPES OF KOT
1) Retour Or Return Check
If a food item has to be returned for some reason, another check or KOT has to be made out, marked return and sent with the dish in order to cancel the transaction. It has to be insured that the item is taken off the bill by sending the copy to the cashier.
2) En Place
It literally means “in its place”. In case of a table d hote menu the guest may wish a slight change in a particular dish, for example jacket potatoes instead of French fries. So, an en place check has to be made. The check has to be signed by a senior authority like the restaurant manager to show that this alteration is permitted at no extra charge.
Where it is necessary to write out more than one food check for a meal, e.g., when a sweet dish check or KOT is written out after the main course has been served. At the head of this check word SUIVANT should be written, which means the following check, and shows that one check has already been written out for that particular table.
4) Suppliment Check
Sometimes a waiter requires ingredients from various sources to finish a dish. For e.g. for a cocktail or a mocktail lemon is required. A special check or a written supplement has to be made out in this case. This should be signed by the restaurant manager and normally there is no extra charge.
5) No Charge
Any complimentary items served to the guest or the executives of the hotel who are entitled to have food in the restaurant are written on this check and no bill is raised
6) Accident Check
It occasionally happens that the waiter may have an accident in the room and perhaps some food dishes are dropped. These must be replaced without any extra charge to the guest. Here a check must be made named ACCIDENT CHECK. It will show the number of portions of the particular dish required and should be signed by the restaurant manager. No charge is made.
Seven basic billing methods are:-
- Bill as a check
When a guest requires the bill, the waiter checks everything is entered on the duplicate copy of the food and drinks check and then totals the bill. It is presented to the guest as previously mentioned. One of the two methods of payments may now occur. The guest may pay at the cash desk on the way out or may pay the cash directly to the waiter who will give any change that is necessary. The cashier usually keeps the bill on payment but if the guest wishes to have a receipt, then a special bill is written out and receipted.
- Separate Bill
This billing method is usually found running in conjunction with triplicate checking system. On receiving the duplicate copy of the food check from the waiter the cashier opens the bill in duplicate according to the table number on the food check. All sets of bill are serial numbered for control purposes. As the checks are received by the cashier from the waiter, he enters the items ordered as per the bill together with their correct prices. When this is done the bill and the duplicate checks are pinned together.
When the guest requests for the bill the waiter collects it from the cashier, who first checks that all items are entered and priced correctly and then total it up. It is advisable for the waiter to double check the addition. The top copy of the bill is presented to the guest on a folder, on receiving the necessary payment from the guest; the waiter returns the bill and cash to the cashier. The cashier receives and stamps both the copy and returns the first copy along with the change to the waiter which is returned to the guest.
Bill With Order
This billing method may take a variety of forms depending upon the requirements of the establishment and the depth of the management control information to be realized. It is further simple form of checking. This may be used in cafés, quick turnover restaurant and departmental stores. A simple form of control such as this is adopted for use in various forms of take away establishments.
The menu is normally limited with little or no choice, the waiter takes the order and marks down the guest requirements, calls for the order verbally over the hot plate and when the guest requests for the bill, the waiter writes down the price on the order sheet and hands it to the guest. The guest then hands it to the cashier on leaving and pays the required amount. There is only one copy of this order and the bill combined and the cashier for control purpose retains this once the guest has made the necessary payment. This system speeds up the process of billing for the customer and allows specific control over cash received and change given as well as controlling all stock items held.
This billing methods happens when prepayment and perhaps required for a specific occasion or event and allows the organizer to determine exact number prior to the day. In this instance, upon arrival at the event, admission or receipt of the food is obtained by handing in ones ticket or card.
Here a customer has perhaps been issued credit by third party, his/her employer, in form of a luncheon voucher. This voucher can be exchanged for goods, food and non- alcoholic beverages to the maximum value indicated by the voucher. If the guest has consumed less value than mentioned in the voucher the difference is not paid to the guest. But if the guest consumes more than the value mentioned in the voucher the guest has to pay for the difference.
In the same way voucher may be issued for a specific value to be given in exchange for goods or services received. These credit vouchers are then used by the suppliers of goods or services to claim cash owing from the employer, firm or agency who issued them in the first instance.
- No Charge
This is when the guest is not charged in exchange of any services or goods. He/she should be asked only to sign for the goods and services received and the bill should then be sent to the firm or company supplying the hospitality. In some instances the customer will require to show some type official form or letter authorizing that the hospitality may take place.
In deferred billing a service has been requested by an individual, firm or company that has been confirmed and taken place. The bill for the total services received is then sent after the event and will be paid by the organizing person or body. Payment in this manner will normally relate the function catering events.
An Automated KOT System Improves Restaurant Ordering And Kitchen Operations
Contrary to what tech-phobic restaurateurs might tell you, an automated KOT system is easy to install and use. The entire process can be broken down into three simple steps:
- Install KOT printers in the kitchen and bar.
- Make sure that the kitchen prepares and supplies food, based on the printed KOT. Train all your staff accordingly.
- Install the POS system at the foodservice desk.
While shifting from the traditional to the automated restaurant generation process seems rather straightforward, its associated positive impacts are a lot more than expected. The various ways an automated restaurant KOT generation process can smoothen your restaurant operations are:
- Easy To Use
- Accelerates Your Restaurant Service
- Integrates With Online Ordering
- Provides Real-time Reports
- Reduces The Scope Of Discrepancies
- Reduces The Dependence On Manual Entries
- Low Investment